1. Introduction
Welcome to CleanoLink (“we”, “our”, or “us”). These Terms & Conditions govern your use of our website and services, whether you are a client booking a cleaner, or a cleaner accepting bookings through our platform.
By using our services, you agree to be bound by these terms.
2. Our Role
CleanoLink is a cleaning service matchmaking platform. We connect clients (homeowners, Airbnb hosts, etc.) with independent cleaning professionals.
- We do not employ cleaners directly
- We vet and match cleaners, but final cleaning service delivery is the responsibility of the cleaner
3. Clients - Bookings Terms
3.1 Service Requests
By submitting a cleaning request:
- You agree to provide accurate details (property size, location, special requirements)
- You understand we may contact you to confirm information or clarify details
3.2 Payments & Pricing
- Pricing is quoted based on your description and location
- Full payment may be required upfront or upon job completion
- Additional charges may apply for extra services (laundry, restocking, deep cleaning)
3.3 Cancellations
- Cancellations made within 24 hours of a scheduled clean may be charged in full
- Repeated last-minute cancellations may result in service refusal
3.4 Complaints or Issues
- Cancellations made within 24 hours of a scheduled clean may be charged in full
- Repeated last-minute cancellations may result in service refusal
4. Cleaners - Responsibilities
4.1 Independence
By accepting a booking through CleanoLink:
- You act as a self-employed contractor
- You are responsible for your own tax, insurance, and legal compliance
4.2 Service Quality
- You agree to perform cleaning services with care, professionalism, and punctuality
- Repeated no-shows, late arrivals, or poor performance may result in removal from our network
4.3 Access & Respect
- Cleaners must respect client property and privacy
- Any damages or misconduct may result in liability and immediate removal from CleanoLink
5. Liability
- CleanoLink is not liable for damages, theft, or disputes arising between clients and cleaners
- We act solely as an introduction agent and will assist with dispute resolution where possible
- Both parties are responsible for their own conduct and due diligence
6. Data & Privacy
Your data is handled in accordance with our Privacy Policy.
7. Changes to terms
CleanoLink reserves the right to update these Terms & Conditions at any time. Continued use of the site and services indicates acceptance of the latest version.
9. Non-Circumvention
Clients and cleaners connected through CleanoLink agree not to circumvent or exclude CleanoLink from any ongoing or future cleaning service arrangements.
This means:
- Clients shall not engage any CleanoLink-recommended cleaner directly, bypassing CleanoLink
- Cleaners shall not offer or accept work from CleanoLink clients privately
This restriction applies for 12 months from the date of introduction.
Violation may result in removal from the platform, a £500 administrative fee, and/or legal action.
10. Contact Us
CleanoLink
📍 Harlow, Essex
📧 lategan.n@protonmail.com
📞 07591 347105